Frequently Asked Questions (FAQ) — Softwaresbazar Help Center

Welcome to the Softwaresbazar Help Center. Below you’ll find answers to common questions about our services, processes, and policies. If you don’t see your question here, feel free to contact us directly.

• 1.What does Softwaresbazar do?

  Softwaresbazar is a full-service digital agency offering solutions such as:

  
  

  - Website design and development

  - Web and mobile app development

  - Graphic design

  - E-commerce platforms

  - Digital marketing (SEO, social media, email, SMS, WhatsApp marketing, etc.)

  - Lead generation and chatbot services

  
  

  We aim to help businesses build their digital presence, attract leads, and grow sales.

• 2.How can I request a quote or service?

  To get started, go to our Get Quote page or contact us via email or phone. We typically schedule a brief consultation to understand:

  
  

  - Your business type and goals

  - Required deliverables

  - Target audience and features

  - Timeline and budget

  
  

  Once we gather those details, we’ll prepare a custom proposal and cost estimate.

• 3.What is your development/design process?

  Our typical workflow includes:

  
  

  Discovery & Planning: Understanding your brand, objectives, audience, and technical requirements.

  Design & Wireframes: Presenting mockups/layouts, gathering your feedback, and refining.

  Development & Testing: Building functionality (front end, back end, integrations), and conducting QA tests.

  Revisions & Review: You get to review the project and request changes as per scope.

  Launch & Support:Deploying the final product and offering support for maintenance, updates, or bug fixes.

  
  

  We aim to maintain clear communication, timely updates, and smooth collaboration throughout.

• 4.How do payments work?

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• 5.Can I request revisions or changes?

  We usually follow a milestone-based payment schedule:

  
  

  - An initial deposit or advance

  - Payments upon completion of design, development, or other phases

  - Final payment on project handoff

  - If there is ongoing maintenance or retainer work, we may invoice monthly/quarterly

  
  

  All payment terms will be clearly included in the proposal or service agreement.

• 6.How do you ensure quality & data security?

  Yes — we include a certain number of revision rounds in each phase (design, development) as per the project scope. However:

  
  

  - Major changes beyond original scope may incur additional charges

  - Revision requests should be consolidated per phase to avoid constant small changes

  - We aim to respond to your change requests promptly and transparently

  - E-commerce platforms

• 7.What support do you provide after project completion?

  We follow best practices:

  
  

  - Thorough testing (functional, usability, compatibility, security)

  - Code review and documentation

  - Secure handling of client data, credentials, and server access

  - Use of backups and version control (e.g. Git)

  - Confidentiality agreements and NDAs where required

• 8.What is your refund or cancellation policy?

  Post-launch, we typically offer:

  
  

  - Bug fixes and issue resolution within an agreed “warranty” period

  - Optional maintenance & support packages (updates, content changes, optimizations)

  - Training or documentation so your team can manage roots/updates

  - Ongoing performance monitoring or consulting (if opted)

• 9.How can I contact support / customer care?

  You can reach us via:

  
  

  Phone: +91-829-158-9861

  Email: info@softwaresbazar.com

  Office address: 159/2, 1st Floor, Office No. 105, Sarai Julaina, Near Evergreen Sweet, New Delhi – 110025

  Website Link www.softwaresbazar.com

  
  

  -We strive to respond to all inquiries promptly (typically within 24-48 hours).

• 10.Do you offer custom services beyond listed packages?

  Yes. We understand every business is unique. If you have a requirement outside our listed offerings (e.g., specialized integrations, industry-specific tools, hybrid solutions), just reach out and we’ll explore how to tailor a solution for your needs.